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When and where do I race?

A virtual race is designed for you to run, walk, or hike anytime, anywhere. Gather friends if you like or race alone. Complete it inside with gym equipment or outside the old-fashioned way. The goal is to enjoy being active and show off your accomplishment with amazing race bling.

When and where do I submit my time?

You do not report an official time for the purpose of race placement, however, we encourage you to join the Medals That Matter Facebook page and share your race details. We welcome your photos showing off your Medals That Matter merchandise.

Is there a deadline to complete the race?

There is no deadline to complete your race, however, we encourage you to set a date and work toward it. We want to help you stay motivated to be active.

Does my race packet come with the medal?

There are two options: T-shirt/race bib/medal and bib/medal. You do not have to complete the race before getting your medal. The entire packet is mailed to you upon purchase.

Does my race packet arrive after I report that I completed the race?

Packets usually ship 3-5 days after ordering. Time for transit may vary based on your location. Our hope is that you will have your shirt and race bib for the race.

Do I have to run?

You may walk, run, or hike (or any cardio activity of your choosing) to complete your race. You are a champion in the making. Set your goal, and enjoy the success of completing and celebrating with a growing medal collection.

Can others see my race time?

You can see the posts others place on Facebook, but official times are not posted.

Where are the water stations?

This is a virtual race so we will not see you race, but for good health, please be sure to hydrate when you race.

What comes in my race packet?

There are two options available for race packets. One consists of a T-shirt, a medal and a race bib. The other consists of the medal and bib. Go to the home page to see each package.

Do I need to organize a group to race?

You do not have to race with others, however, including others can be a fun way to build relationships while supporting a worthy cause.

Can I organize a race for a charity that is not listed?

We are happy to organize a virtual race for your unique charity. A 50-racer minimum is required. Use the “contact us” page to tell us more about what you would like to do.

How much is donated to charity?

We send a percentage of each race package sold to the charity of the racers choosing. If the racer does not select a charity, each race has a default charity listed in the description.

Help. Something is wrong with my packet.

We welcome the opportunity to correct merchandise problems. Please click here and submit the details of your issue. We will respond.